Delete your Nepgram account and data

How to delete your account

In the app

1. Open the Account tab.
2. Tap Delete account.
3. Type DELETE and tap Delete my account.

On the web

1. Sign in at nepgram.com.
2. Open Account and scroll to Delete account.
3. Type DELETE and confirm.

By email, if you cannot sign in

Write to privacy@nepgram.com from the email address on your account, with the subject “Account deletion request”. If your account uses a phone number instead, include that number. We reply to confirm the account is yours before we delete it.

What happens when you delete

• Straight away your account is closed and can no longer sign in. We remove your name, email address, phone number, profile photo, password, home area, referral code, and the link to your Google or Apple sign-in. If you signed in with Apple, we also ask Apple to revoke Nepgram’s access.
• After 30 days we delete the rest of your personal data, listed below.
• Deleting your account cannot be undone.

Data we delete

• Your profile and sign-in details (straight away, as above).
• Saved listings, personal notes and trip boards.
• Messages you sent through Nepgram, and your chat settings.
• Notifications, notification settings and the device tokens used to reach your phone.
• Reviews you wrote and the photos you added to them.
• Your Nepgram Points balance and history, and your Nepgram Rewards tier and perks. Points have no cash value and are not paid out.
• Your marketing choices and their history, sign-in codes and security settings.

Data we keep, and for how long

For every booking you made, we keep these records for at least 8 years from the date of the booking, to meet our tax, accounting and consumer-dispute duties under Nepali law:

• The booking, with the contact details given at checkout (name, email, phone, and the travellers’ names where given).
• Payments, refunds, tax invoices and credit notes, including the buyer’s name on them.
• What the partner was paid and Nepgram’s fee for that booking.
• Any complaint or dispute about that booking.

These records stay attached to an account marked “Deleted User”, with no name, email address or phone number on it. We do not use them for marketing. Copies in our encrypted database backups are replaced on a rolling cycle and are gone within 100 days of your request.

If your sign-in is also a partner or team login, deleting it does not close the business; write to privacy@nepgram.com to close a partner account.

If you messaged us on Facebook or Instagram

If you contacted Nepgram through Messenger or Instagram and want those messages and your associated profile details (name, profile photo, messaging ID) deleted from our systems, email privacy@nepgram.com with:

• The subject line “Social data deletion request”.
• The Facebook or Instagram profile name you messaged us from.
• The approximate date of your last message to us.

We verify the request, delete the data we are not legally required to keep, and confirm by reply within the timelines applicable law requires. Deleting data on our side does not remove your copy of the conversation inside Facebook or Instagram — that is controlled in your Meta apps.

Questions

For anything unclear, contact privacy@nepgram.com or read the full privacy policy.