Company disclosures
Disclosed under Section 4(2) of the Electronic Commerce Act, 2081 (2025) of Nepal. This page is kept current within 48 hours of any change, as the Act requires.
Legal entity
The Nepgram platform is operated by Nepgram Technologies Private Limited, a single-shareholder private limited company incorporated under the Companies Act, 2063 (2006) of Nepal, operating as an intermediary e-commerce platform under the Electronic Commerce Act, 2081 (2025). As an intermediary, Nepgram publishes the identity of the partner supplying each service on the listing and booking confirmation, and remains responsible for grievance handling under the Act.
Business identity
Details of the business
Nepgram is an online travel marketplace for Nepal. Through the Nepgram website and mobile apps, travellers discover and book tours and trekking, hotel and homestay stays, events, vehicle rentals, intercity bus and private transfers, wellness treatments, and holiday packages. Every service is supplied and delivered by the registered partner business named on the listing and on the booking confirmation. Nepgram operates as an intermediary electronic platform under Section 2(g) of the Electronic Commerce Act, 2081 (2025): it lists partner services, collects payment on the partner's behalf, issues the booking, and handles grievances. Nepgram does not itself operate tours, vehicles, or accommodation.
Contact and customer service
Grievance redressal
If you are not satisfied with a purchase or with how a booking was handled, you may file a complaint online. Complaints are acknowledged immediately and decided in writing within 15 days, as required by Section 33 of the Act. You may also complain to the Department of Commerce, Supplies and Consumer Protection.
Related policies
Privacy, terms, cancellation rules, and third-party map/data credits are published separately and kept current alongside this disclosure page.